Millennials are in the workforce. In fact, one third of professionals are members of this much-discussed generation. You’ve heard the summaries: they competed in arenas where everyone gets a trophy,...

Healthcare is changing and changing rapidly.  From technological advances to continued projections of physician shortages, a picture begins to emerge of the coming years and what to expect as a...

Hospitals are beginning to feel the strain of the predicted (and actual) rising demand for services. If the average cost, once all is said and done, is about a million dollars per bed, how do...

Staff burnout and compassion fatigue are leading managerial issues. You may recognize the symptoms in individual members of your staff: exhaustion and depression, high levels of conflictive behavior,...

Last week I had a long conversation with Mark Berenberg, MD, a pulmonary and critical care physician, now retired after a varied career: in some of Boston’s best hospitals, in private practice, and...

Mark Berenberg M.D. has had a tremendous and varied career as a physician and administrator.  From primary care to pulmonary specialist in critical care and later as the president and CEO of a...

With another 30 to 40 million Americans expected to be seeking healthcare services over the next decade, staffing has become a critical issue. An aging population, the Affordable Care Act (or perhaps...

For years, complicated workflows were designed around the purely anecdotal assumption that workers doing several things at once would accomplish more in less time with fewer mistakes. But if you’ve...

As the year comes to a close, the statistics are in for 2016. Of course it comes as no surprise that a well-staffed hospital delivers a higher quality of care. But what you may not have considered...