Adaptive change is about adjusting quickly to new challenges either within the organization or in response to the ever-changing needs of patient populations. While once it was thought that good...

Large companies and small practices alike recognize the value of good management. Whether a graduate in health administration or a physician making the transition to management, good outcomes begin...

For some it may hard to believe, but more than half the patients who access healthcare - and millennials in particular - use some form of technology in their decision-making process. Whether it's a...

You probably have some idea and experience of OCBs and CBWs without knowing these handy acronyms. Every health care concern has had to investigate a case of dwindling office supplies or address an...

There’s no doubt that physician administrators produce better outcomes. In fact, in terms of cost and quality, studies over the last several years have shown as much as a 30% increase in those...

There is no avoiding the fact that Millennials are fast becoming the base of the workforce, both in medicine and every other profession. As baby boomers face retirement, it is largely Gen-Ex that...

Personas, in case you’re unfamiliar with them, are fictional representations of target customers used in marketing. With names like “Joe Buyer” or “Susie Customer,” these characters are cobbled...

For now, the best tool in combatting burnout seems to be purely diagnostic. The Maslach Burnout Inventory (MBI) is in wide use, measuring the symptoms common in burnout – exhaustion, cynicism and...